With the approval and entry into force of Law 281 of 30 July 1998 which established the National Council of Consumers and Users (CNCU) and legitimized consumer associations to act to protect collective interests, the Institutions have now and finally contributed to the improvement and strengthening of the position of the consumer whose rights, also due to the positive contribution of many regulations issued by the European Union, are now recognized.
For the protection of these rights, nothing prevents consumers from acting individually, but the complexity of laws and regulations, the development of production and distribution methods and systems, the sophisticated technologies in use, the continuous offer of goods and services. completely new, far from the knowledge and experience of the
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Attività di ufficio di consulenza per i cittadini consumatori per controversie contro i fornitori di servizi.